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Redesign BHIM
Try out the popular free payment app BHIM in a platform of your choice. Pick any three screens and redesign it. Choice of fonts, icons & colour scheme is not restricted. Adding, removing or improving any existing features is optional.
Discovery
Experience the App myself
Not being a BHIM user, so I started my research by installing the app itself and doing some payments
Explore other UPI based Apps
Checking out all other UPI based apps installed in my phones and the experience they
Playstore Reviews
Definitely there wasn't time for user interviews, so quick way to get the feedback was App reviews
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Identifying the Key Problems
Visually not balanced
Unnecessary white space makes the UI Look incomplete and Inconsistent
Prioritizing the components and features
Top Sliders which gives tips and notifications aren't the first thing users looking for
Sending money to contacts
Use wont add and delete accounts very often but might switch between account, could give a easier and simple way
Better user experience
Unless you click on the contact name you wont get to know whether they have verified ID
Fig: Exisiting Home Page and Account Management Page
Redesigning the home page was the major part because I wanted it to be personalized for each user based on their recent activities
Home Page
that helps you stay in track
New Feature, What if the BHIM app itself tracks the expenses and categorizes your monthly spent.
Recent Acitvity
Show a glimpse of the whatever transaction happened recently at the home page
Switch between accounts
A simple way to switch between accounts without leaving from the home page
Quick Actions
The 'New' button takes you to all the possible services the app provides and followed by other most used services by user
Expense Manager
Make the payment Experience
from 'Good' to 'Better'
Multiple tabs and all the payment options are scattered here and there right now, what if we could bring them together and give a better user experience
Show the user how they can do the payment in one shot
Why keep the features separate when you can simply have them together without any trouble. If they chose UPI to let the user have the big picture.
Verified Contacts
Show the users which all users have account verified before they choose so that they don't end up in error page
Suggestions and Recommendation
Based on recent transactions we can recommend the contacts to make it easier and 'My Self' option as a permanent icon if the user want to transfer money to their own account
Make Payment
and track your expense
After interviewing my friend , one feature i wanted to have in this app is expense management which might give a user to do payment through BHIM over other apps,
Category
This will help the user to track his expenses and have an idea about what he spent most, could be predefined categories and custom ones if the user wants to
Show balance and Switch between accounts
What if the primary doesn't have enough balance?
they can switch to the other account and have a smooth payment experience
Thank you
I loved the project from the research to the visual design part and hope you guys also liked it.
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The design process never stops. Unless you take a feedback from real users. Smooth user experience comes when you truly understand the problem you are solving and help users solve it effortlessly.
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